RivetPing / service signal 001
For independent operators

Recall outreach for the independent shop

Turn recall alerts into booked service visits.

RivetPing checks your VIN lists against NHTSA recall data each day, then helps your team reach the right customers with a clear path from match to appointment.

Talk to RivetPing See the workflow

Built for U.S. independent repair shops and small used-car lots.

The operating loop

  1. 01DetectOpen recall signal
  2. 02ReachShop-branded alert
  3. 03BookService visit next step
Why RivetPing

Awareness is not the outcome.

A recall only creates value for a shop when someone knows what to do next. RivetPing is built around that handoff.

One signal. Four useful moves.
Keep the data check, the customer message, and the appointment path in one operating rhythm.

Use the relationships you already have

Start with customer or inventory VIN lists instead of waiting for a new lead.

Make recall checking a daily habit

Keep new matches from getting buried in a once-in-a-while lookup.

Keep outreach permission-aware

Make the message feel like a useful shop touchpoint, not a random blast.

Point toward service work

Give the customer a direct next step that your team can turn into a visit.

The workflow

From VIN list to booked bay.

RivetPing connects a recurring data check to the customer conversation that usually gets left for later.

The point of the loop

A match should feel like a next step, not another tab to monitor.

  1. 01

    Bring the VIN list you already have

    Upload a customer or inventory VIN list from the shop systems you use today. RivetPing starts with the relationships already in your orbit.

  2. 02

    Check for open recalls each day

    RivetPing checks those VINs against NHTSA recall data on a daily cadence, so a new match becomes a timely reason to reach out.

  3. 03

    Send a shop-branded, consent-aware alert

    Messages are built around your shop and the customer relationship, with text and email outreach designed for permission-aware follow-up.

  4. 04

    Give the customer a path to the bay

    Each alert can point directly toward booking, turning recall awareness into a service conversation your team can act on.

Coverage, clearly stated

Useful automation needs honest boundaries.

RivetPing uses NHTSA recall data as a daily operating signal. That makes recall follow-up easier to run, but it does not make the agency database the only source of truth.

Data timing
Manufacturer-provided recall information may appear before it reaches the agency database.
Coverage limits
No automated check catches every situation instantly. Keep manufacturer and OEM sources in the workflow when they matter.
The role
RivetPing helps a shop act on a signal with a consent-aware message and a clear appointment path.
Learn about NHTSA recalls

Questions

Know what the signal can do.

Start the conversation

Put the next service visit closer to the signal.

Tell us how your shop or lot handles recall follow-up today. We will show you where RivetPing can close the gap.

Email RivetPing

rivetping-s0i3hn@polsia.app